General

Bbright is all about speed, convenience and safety.

With Bbright we’ll replace your boiler in as little as 24 hours. Just answer a maximum of 8 online questions and we’ll recommend a choice of suitable models. It takes as little as 60 seconds to choose and buy a boiler.

Buy online, spreading the payments with a finance package if you wish. Then book an installation slot – the very next day, or at a convenient time for you. We’ll then contact you to confirm all the details before sending out your engineer. We’ll ask you to send a few photos just to confirm we have everything we need.

At BBright your safety and peace of mind is our priority. So we guarantee that every engineer on our team has had full background checks as well as the top professional accreditations.

All work is inspected and certified to meet required UK standards. Our friendly customer service team is on hand at every stage to help you with any questions or concerns, by phone, live chat or email.

The cost of a new boiler will depend on the size of your home and how many bathrooms you have. Our cheapest boiler starts from just £1,499, fully installed.

We buy boilers in bulk to keep prices as low as possible.

We’re a UK company with a network of qualified and background checked engineers. We’re here to make it fast, easy and safe to get a new boiler. For more information, see About Us.

Yes of course – just let us know as soon as possible. Call us on 01279 888429 or email ask@bbright.co.uk

Don’t worry – this is why we contact you and ask for some photos. These details help us make certain you’ve ordered the right boiler.

Details will be in the confirmation email but Just take a few snaps on your mobile phone and submit them via the electronic form.

Our questions are designed to make sure you get the right boiler for your home. We’ll contact you following your order to double check a few things. We haven’t got it wrong yet!

Yes, and you can buy online as normal. Answer the questions about the property where the installation is required. Give us the installation address and use your home address when you checkout.

If you have more than one property, you should complete the process and checkout for each home individually. We usually need photos of the current boiler system, so make sure you have these before you start.

Payment

Bbright offers a choice of payment methods. You can either pay with a credit or debit card or pick from a number of finance option provided by our partner Omni Capital.

Omni Capital is the UK’s fastest growing provider of finance, The whole process is completely paper-free. If you want to take us up on this financial plan, select the finance offer at the checkout section. From here you will see an application form and a ‘credit summary’ displaying your order and the finance details. To complete the application, all you need to do is check the e-signature box and submit the application. The decision takes 10 seconds. In the time it would normally take you to enter your card details you can complete your purchase entirely online with no delays.

Monthly Payments (Interest Baring Credit) Representative 9.90%APR
Interest is calculated daily and added monthly at a rate, you must make the minimum repayment each month. You can make additional repayments without penalty, which allows you to control the term of the loan and reduce the amount of interest you would pay. Payments will start approximately one month after the contract we have fulfilled with you.

Buy Now Pay Later Representative 14.90%APR
If settled in full within the 12 month deferral period then there is no interest to pay, however a £29 administration fee will apply. This means that you would pay the amount of credit + the administration fee.
If the loan is not settled in full within the deferral period then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full.

Interest Free
Simply divide the loan amount by the term of the agreement and this will be your monthly repayment amount for the entirety of the agreement. No interest or fees are payable with this option.

Once a finance plan is selected a loan application will be completed, a copy of the lender’s pre-contract information will be provided, which will explain the terms of the loan agreement and provide you with the information necessary to reach a decision. If you then decide to go ahead with the selected finance plan the lender will require you to sign the credit agreement, after which I will enter a 14 day right of withdrawal period.

Boilers and Heating

It does depend how old your boiler is and what the problem is – but if it’s an old model it’s often more cost effective to replace. New boilers are more efficient and will cost you less to run.

Yes – it may cost extra, as it will need to connect to your heating system. We can discuss this with you as part of the technical check stage, when you submit your photos.

If you need the new boiler to fit into a certain space, look at the dimensions of each boiler we recommend, and compare them with the size of your cupboard. Remember that there will need to be some space around the boiler for fitting.

Once you’ve ordered a boiler that will fit, we can check the details as part of the technical stage, when you submit your photos.

All boilers should have an annual service to keep them running well.

We can fit your new boiler as soon as 24 hours after you order – we’ll give you a list of available appointment slots to choose from.

Installation

Yes – all our installers are fully qualified heating professionals. They are also fully DBS and background checked for your protection.

Just make sure that you’ll be around to let them in, and make sure the area they’ll be working in is clear and the boiler is easy to access.

No! Our engineers will cover any nearby surfaces and tidy up before they leave.

Yes. It will be covered by a manufacturer warranty of up to 10 years, and we also provide a workmanship warranty to cover pipework and fittings etc.

Most installations are finished within a day. It might take a little longer if you’re moving the boiler’s location or converting from a regular system to a combi boiler. We’ll let you know how long these jobs might take when we speak to you about the details.

Yes. We’ll take away your old boiler and recycle it. The same goes for your hot water cylinder (if you have one). If you have a header tank, we’ll see if we can remove it. Often, they’re bigger than the access hatch so it’s not possible. In that case it will be drained and left in place.

Aftercare

You shouldn’t have any problems, but every boiler is covered by a manufacturer’s warranty. As long as your warranty is still in date, the company will pay for the parts and labour needed to get the boiler working again.

Just call the manufacturer’s warranty hotline for support:

The warranty will cover all the components inside the boiler, plus the flue and filter. The warranty is provided by the manufacturer of the boiler. It is fully inclusive of all parts and labour.

If you have any problems just call our customer service line. Bbright provides a workmanship warranty to cover any other issues with pipework, fittings etc. Get in touch and we’ll be pleased to help resolve any problems. Call us on 01279 888429 or email ask@bbright.co.uk.

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